SHIPPING & DELIVERY POLICY
From Our Fulfillment Network to Your Door
Thank you for shopping with 𝒁𝑬𝑸𝑴𝑨𝑹𝑰𝑨™.
Once your order has been confirmed, we will begin preparing it for shipment. This policy explains our general order-processing times, estimated delivery periods, shipping charges, tracking, address changes, delayed or missing parcels, and other delivery-related matters.
01 · ORDER PROCESSING
After payment has been successfully confirmed and any necessary order checks have been completed, orders are normally prepared within:
2–4 Business Days
During holidays, promotional periods, or unusually high order volumes, processing may occasionally take up to:
5 Business Days
Please remember:
Order Processing Time + Carrier Transit Time = Overall Delivery Timeline
Processing time and shipping transit time are separate stages.
02 · U.S. DELIVERY ESTIMATE
For supported addresses within the United States, standard carrier transit is generally estimated at:
10–15 Business Days After Dispatch
These timeframes are estimates rather than guaranteed delivery dates.
Actual delivery times may occasionally be affected by circumstances such as:
- Severe weather
- Carrier disruptions
- Public holidays
- Seasonal shipping demand
- Customs procedures
- Remote delivery locations
- Transportation delays
- Other unexpected logistics conditions
Where delivery to another country or region is available, applicable shipping information may be displayed during checkout or provided with the order.
03 · SHIPPING COSTS
Available shipping methods and applicable delivery charges are displayed during checkout before payment is completed.
Shipping costs may depend on factors such as:
Delivery Destination · Order Details · Available Shipping Service
Please review the applicable shipping method and charge before submitting your order.
04 · SHIPPING ORIGIN
𝒁𝑬𝑸𝑴𝑨𝑹𝑰𝑨™ orders do not necessarily ship from one fixed location.
Depending on:
Inventory Availability · Product Location · Delivery Destination
your order may be dispatched through our facilities or designated fulfillment partners.
For this reason, the shipping origin displayed on a parcel may differ from the registered business address of Hangzhou Gumimin Information Consulting Co., Ltd.
Split Shipments
Orders containing multiple products may occasionally be fulfilled separately.
When this occurs, your purchase may:
- Arrive in more than one parcel
- Arrive on different dates
- Have separate tracking numbers
A split shipment does not necessarily mean that part of the order is missing.
05 · TRACKING YOUR ORDER
After your order has been dispatched and tracking information becomes available, the relevant shipment details will normally be sent to the email address provided during checkout.
Please ensure that your email address is entered correctly when placing an order.
Tracking May Take Time to Update
Tracking information may not become active immediately after a shipping label is created.
The carrier may need additional time to:
Receive → Scan → Register → Update
the parcel within its tracking network.
A short delay in tracking updates does not necessarily indicate a shipping problem.
06 · SHIPPING ADDRESS CHANGES
Please review your shipping information carefully before completing checkout.
If you discover an address error after placing an order, contact us as soon as possible:
service@zeqmira.com
We will make reasonable efforts to update the shipping information before fulfillment begins.
However, once an order has entered:
Processing · Packing · Fulfillment · Shipment Preparation · Dispatch
we cannot guarantee that the address can still be changed.
If an incorrect or incomplete address supplied by the customer causes a parcel to be returned and another delivery attempt is required, reasonable reshipping charges may apply.
07 · DELAYED TRACKING OR SHIPMENTS
A temporary pause in tracking does not necessarily mean that your parcel has stopped moving.
Some carriers do not scan shipments at every stage of transit.
If your tracking remains inactive for an extended period or your shipment appears substantially delayed, please contact customer support and provide your:
Order Number + Tracking Information
We will review the available shipment information and, where appropriate, work with the relevant carrier or fulfillment provider to investigate.
08 · LOST SHIPMENTS
If a parcel appears to have been lost while in transit, please contact our customer support team.
We will review the available:
Tracking Records · Shipment Status · Delivery Information · Relevant Circumstances
Where shipment loss is confirmed, an appropriate solution will be determined based on the circumstances.
Depending on the situation, this may include:
Replacement · Reshipment · Refund · Other Appropriate Resolution
09 · MARKED “DELIVERED” BUT NOT RECEIVED
If carrier tracking shows your parcel as “Delivered” but you cannot locate it, please first check:
✓ Mailbox
✓ Porch or normal delivery area
✓ Other safe-drop locations
✓ Household members
✓ Building reception or concierge
✓ Nearby neighbors, where appropriate
You may also contact the carrier for additional delivery information.
If the parcel still cannot be located, contact our customer support team with your order number and tracking information.
A carrier marking a shipment as delivered does not automatically prevent the circumstances of a delivery claim from being reviewed.
10 · DAMAGED, DEFECTIVE, MISSING OR INCORRECT ITEMS
Please inspect your 𝒁𝑬𝑸𝑴𝑨𝑹𝑰𝑨™ order after delivery.
Contact us promptly if an item arrives:
Damaged · Defective · Incomplete · Incorrect · Materially Different From Its Description
To help us review the issue, please provide:
- Your order number
- A brief explanation of the problem
- Relevant photographs
- A short video where useful for demonstrating the issue
If our review confirms an error attributable to us, an appropriate solution will be provided without requiring you to bear additional costs resulting from that confirmed error.
Depending on the circumstances, this may include:
Replacement · Reshipment · Refund · Authorized Return
11 · INTERNATIONAL SHIPPING, CUSTOMS & IMPORT FEES
Where international delivery is available, the destination country or region may impose additional charges such as:
- Import taxes
- Customs duties
- Brokerage charges
- Government-imposed fees
- Carrier-imposed import processing fees
Unless checkout specifically indicates that these charges are included, applicable import-related costs may be the responsibility of the recipient.
Customs requirements and import rules vary by destination.
Local customs procedures may also affect delivery time.
12 · RETURNED OR UNDELIVERABLE PARCELS
A shipment may occasionally be returned to the sender or fulfillment facility because of circumstances such as:
Incorrect Address · Incomplete Address · Delivery Failure · Unclaimed Parcel · Carrier Restrictions
If this happens, please contact our customer support team.
We will review the available shipment information and determine the applicable next steps.
Where an unsuccessful delivery resulted from incorrect or incomplete information supplied by the customer, reasonable reshipping charges may apply if another shipment is requested.
NEED SHIPPING HELP?
Our customer care team can assist with questions involving:
Shipping Addresses · Delivery · Tracking · Delays · Missing Parcels · Damaged Shipments · Other Order-Related Delivery Issues
Customer Support Email
Contact Number
+86 136 3199 0381
Customer Service Hours
8:00 AM – 10:00 PM
China Standard Time (UTC+8)
When contacting us about an existing shipment, please include your order number and, where available, your tracking information.
This helps us review the relevant shipment more efficiently.
OFFICIAL BUSINESS INFORMATION
𝒁𝑬𝑸𝑴𝑨𝑹𝑰𝑨™
Brand
𝒁𝑬𝑸𝑴𝑨𝑹𝑰𝑨™
Operating Company
Hangzhou Gumimin Information Consulting Co., Ltd.
Owner
Zou Zhen
Registered Business Address
Room 1615-2, Qianlong Building, No. 1786 Jianghan Road, Changhe Subdistrict, Binjiang District, Hangzhou City, Zhejiang Province
Unified Social Credit Code
91330108MAKCKL8E6N
Customer Support Email
service@zeqmira.com
Contact Number
+86 136 3199 0381
IMPORTANT RETURN ADDRESS NOTICE
The registered business address shown above should not automatically be used as a return address.
If you need to return a product, please contact our customer support team first. After an eligible return request has been reviewed and approved, we will provide the appropriate return destination and instructions.
𝒁𝑬𝑸𝑴𝑨𝑹𝑰𝑨™
Carefully Prepared · Trackable Shipping · Helpful Support
Shipping question? Contact us at service@zeqmira.com.