CONTACT & CUSTOMER CARE
We’re Here to Help
Have a question about 𝒁𝑬𝑸𝑴𝑨𝑹𝑰𝑨™ products or an existing order?
Our customer care team can assist with product information, orders, shipping, tracking, returns, refunds, payments, and other purchase-related questions.
01 · Contact Our Team
For general customer support, please contact:
service@zeqmira.com
You can reach us regarding:
Pet Products · Orders · Shipping · Tracking · Returns · Refunds · Payments · After-Sales Support
For questions about an existing order, please include your order number and the email address used during checkout.
This helps us locate your purchase and review the relevant information more efficiently.
02 · Already Placed an Order?
If your order has already been submitted and you need assistance, send us a message with the relevant purchase details.
For faster support, please include:
✓ Order number
✓ Email used at checkout
✓ Product name, where relevant
✓ Brief description of your question or issue
If your question relates to a specific 𝒁𝑬𝑸𝑴𝑨𝑹𝑰𝑨™ pet product, including the product name or variant can help us identify it more quickly.
03 · Product Questions
Need more information before placing an order?
You can contact us with questions about available product information, options, intended use, or other details shown on our store.
For the most accurate information about a particular item, please include its product name or product page details when contacting us.
04 · Damaged, Defective or Incorrect Orders
Please inspect your products after delivery.
If an item arrives:
Damaged · Defective · Incomplete · Incorrect · Materially Different From Its Description
please contact us promptly.
To help us review the situation, provide:
- Your order number
- A brief description of the issue
- Clear photographs when relevant
- A short video when useful for demonstrating the problem
After reviewing the information, an appropriate solution may include:
Replacement · Reshipment · Refund · Authorized Return
If the issue is confirmed to have resulted from an error attributable to us, the applicable solution will be provided without requiring you to bear additional costs caused by that confirmed error.
05 · Need Help With Shipping?
Our team can assist with questions involving:
Shipping Status · Tracking · Delivery Delays · Missing Parcels · Delivery Issues
When contacting us about shipping, please provide your order number and tracking information, where available.
Tracking may occasionally take time to update after a parcel enters the carrier network.
For more detailed delivery information, please refer to our Shipping & Delivery Policy.
06 · Requesting a Return
Please contact us before sending merchandise back.
To start an eligible return request, email:
service@zeqmira.com
Please provide your order number, the product you wish to return, and the reason for your request.
Where relevant, photographs or videos may also be requested.
Once the request has been reviewed and approved, our team will provide the applicable return instructions.
07 · Important Return Address Information
Please do not automatically send returns to our registered company address.
𝒁𝑬𝑸𝑴𝑨𝑹𝑰𝑨™ orders may be processed through designated fulfillment and return facilities.
As a result, the correct return destination may differ from the registered address of Hangzhou Gumimin Information Consulting Co., Ltd.
After an eligible return has been authorized, customer support will provide:
Return Destination · Return Instructions · Applicable Next Steps
Sending merchandise to an unauthorized or incorrect location may delay return processing or prevent the parcel from being accepted.
08 · Returns & Refund Questions
Eligible products may generally be returned within:
30 Calendar Days After Confirmed Delivery
Return eligibility and shipping responsibility depend on the circumstances of the request.
After an approved return has been received, inspected, and accepted, the eligible refund will generally be initiated to the original payment method within:
5–10 Business Days
Additional processing time may be required by your bank, card issuer, or payment provider.
Please refer to our Return & Refund Policy for complete conditions.
CUSTOMER SUPPORT
Need Assistance?
Our customer care team is available for product and order-related questions.
Phone
+86 136 3199 0381
Customer Service Hours
8:00 AM – 10:00 PM
China Standard Time (UTC+8)
When contacting us about an existing purchase, please include:
Order Number + Checkout Email + Brief Description
Cases requiring additional investigation with a shipping carrier, fulfillment facility, payment provider, return facility, or another service partner may require additional processing time.
BUSINESS INFORMATION
𝒁𝑬𝑸𝑴𝑨𝑹𝑰𝑨™
Operating Company
Hangzhou Gumimin Information Consulting Co., Ltd.
Owner
Zou Zhen
Registered Business Address
Room 1615-2, Qianlong Building, No. 1786 Jianghan Road, Changhe Subdistrict, Binjiang District, Hangzhou City, Zhejiang Province
Unified Social Credit Code
91330108MAKCKL8E6N
Customer Support Email
service@zeqmira.com
Contact Number
+86 136 3199 0381
𝒁𝑬𝑸𝑴𝑨𝑹𝑰𝑨™
Everyday Pet Care · Clear Information · Helpful Support
Questions about a product or order? Contact us at service@zeqmira.com.