PRIVACY & DATA POLICY
Your Information, Your Privacy
At 𝒁𝑬𝑸𝑴𝑨𝑹𝑰𝑨™, privacy is an important part of the online shopping experience.
When you browse our website, place an order, contact customer support, or otherwise interact with our store, certain information may be collected or processed to operate the website, complete purchases, provide customer service, and support other store functions.
This Privacy & Data Policy explains the types of information that may be handled, why that information may be used, how it may be shared, and the privacy choices that may be available to you
01 · INFORMATION WE MAY COLLECT
The information involved depends on how you interact with 𝒁𝑬𝑸𝑴𝑨𝑹𝑰𝑨™.
Contact Information
This may include:
Name · Email Address · Telephone Number · Billing Address · Shipping Address
Order & Purchase Information
When you make a purchase, information may include:
Order Number · Products Purchased · Product Options · Fulfillment Information · Shipping Details · Transaction Status · Return Records · Refund Records
Customer Support Information
If you contact us, we may process information you choose to provide regarding:
Products · Orders · Shipping · Returns · Refunds · Payments · Other Customer-Service Requests
Device & Browsing Information
Depending on how you access our website and the technologies involved, information may include:
Browser Type · Device Information · IP Address · Cookies · Website Interactions
Transaction Information
Payment-related information required to complete a purchase may be processed through Shopify and applicable payment providers.
𝒁𝑬𝑸𝑴𝑨𝑹𝑰𝑨™ does not independently store complete credit or debit card numbers on its own servers when those details are processed by the applicable payment provider.
02 · HOW INFORMATION MAY BE USED
Relevant information may be used where reasonably necessary to operate our online store and provide related services.
This may include using information to:
✓ Process and verify purchases
✓ Prepare and fulfill orders
✓ Provide shipping and tracking information
✓ Respond to customer-service inquiries
✓ Handle eligible returns and refunds
✓ Review payment-related matters
✓ Maintain website functionality
✓ Detect fraud, misuse, or security concerns
✓ Improve the shopping experience
✓ Provide requested or permitted marketing communications
✓ Maintain appropriate transaction and business records
✓ Comply with applicable accounting, regulatory, legal, and recordkeeping requirements
The particular purpose depends on the information involved and your interaction with our store.
03 · COOKIES & SIMILAR TECHNOLOGIES
Our website and services supporting our online store may use cookies and similar technologies.
These technologies may support functions such as:
Website Functionality · Checkout · Preferences · Analytics · Security · Fraud Prevention · Applicable Advertising Functions
Your browser or privacy settings may allow you to block, restrict, or remove certain cookies.
Please note that disabling cookies required for particular website functions may cause parts of the store, account features, or checkout process to operate differently or become unavailable.
04 · WHEN INFORMATION MAY BE SHARED
Operating an online store requires different services to work together.
Where reasonably necessary, relevant information may be provided to service providers involved in operating 𝒁𝑬𝑸𝑴𝑨𝑹𝑰𝑨™ or completing a transaction.
These may include:
Shopify and e-commerce technology providers
Payment processors
Financial-service providers
Shipping carriers
Fulfillment partners
Customer-service providers
Communication platforms
Analytics and website-service providers
Security and fraud-prevention providers
Professional or technical service providers where applicable
Government, regulatory, or legal authorities where disclosure is required by applicable law
We do not rent personal information to unrelated third parties for their independent use.
Where applicable privacy law characterizes certain advertising-related disclosures as a “sale,” “sharing,” or similar regulated activity, eligible individuals may have corresponding rights or privacy choices under that law.
05 · SHOPIFY & PAYMENT SERVICES
The 𝒁𝑬𝑸𝑴𝑨𝑹𝑰𝑨™ online store uses Shopify's e-commerce infrastructure.
As a result, information necessary to:
Operate the Store · Provide Checkout · Process Transactions · Support Store Functions
may be processed by Shopify and applicable service providers according to their respective privacy practices and legal obligations.
Payment providers may also process information necessary to authorize and complete transactions.
Their handling of payment information may be subject to their own terms, privacy practices, security procedures, and legal obligations.
06 · DATA RETENTION
We do not apply one identical retention period to every category of personal information.
Information may be retained for as long as reasonably necessary for purposes such as:
Order Administration · Customer Support · Transaction Records · Accounting · Fraud Prevention · Dispute Resolution · Agreement Enforcement · Applicable Legal Obligations
The appropriate retention period may depend on:
The type of information
Why the information was collected
Whether an order or customer-service matter remains active
Recordkeeping requirements
Applicable legal obligations
Information may be deleted, anonymized, or otherwise handled when it is no longer reasonably necessary, subject to applicable requirements.
07 · YOUR PRIVACY RIGHTS & CHOICES
Depending on your location and the privacy laws that apply to you, you may have certain rights regarding eligible personal information.
These may include rights to request:
Access · Correction · Deletion · Restriction · Other Legally Available Privacy Actions
The availability and scope of these rights depend on applicable law and the circumstances of the request.
Privacy Requests
To submit a privacy-related request, contact:
Please provide enough information for us to understand and review your request.
For privacy and security reasons, we may need to take reasonable steps to verify your identity, authority, or the validity of the request before completing certain actions.
08 · MARKETING COMMUNICATIONS
If you choose to receive promotional communications from 𝒁𝑬𝑸𝑴𝑨𝑹𝑰𝑨™, you can generally unsubscribe using the unsubscribe option included in the applicable marketing email.
Opting out of promotional communications does not necessarily prevent us from sending essential transactional or service-related communications.
These may include messages concerning:
Orders · Payments · Shipping · Tracking · Returns · Refunds · Customer Support
Such communications may be necessary to administer a purchase or respond to a request.
09 · INFORMATION SECURITY
We use reasonable administrative, technical, and organizational safeguards intended to protect personal information handled in connection with our store.
However, no internet transmission, website, electronic platform, or digital storage system can be guaranteed to be completely secure.
Accordingly, we cannot guarantee absolute security for information transmitted, processed, or stored electronically.
10 · YOUNGER USERS
𝒁𝑬𝑸𝑴𝑨𝑹𝑰𝑨™ operates as a general consumer pet supplies store.
Our website is not intended to knowingly collect personal information from children in violation of applicable law.
If you believe that information relating to a child has been submitted improperly, please contact us so the matter can be reviewed and appropriate action can be considered.
11 · INTERNATIONAL DATA PROCESSING
Online commerce may involve service providers and technology infrastructure located in different countries or regions.
Because 𝒁𝑬𝑸𝑴𝑨𝑹𝑰𝑨™ and service providers supporting our store may operate internationally, information may sometimes be processed or stored in a jurisdiction different from the location where you access our website.
Where required, such processing is subject to applicable legal requirements and safeguards.
12 · THIRD-PARTY SERVICES
Our website may rely on, integrate with, or provide access to third-party platforms and services.
These third parties may maintain their own:
Privacy Policies · Terms · Security Procedures · Information-Handling Practices
When you interact directly with an external platform or service, that provider's own policies may apply to the information it processes.
13 · EXTERNAL LINKS
Our website may occasionally contain links to websites or services operated by third parties.
Once you leave the 𝒁𝑬𝑸𝑴𝑨𝑹𝑰𝑨™ website, the privacy and data-handling practices of the external website may apply.
We encourage customers to review the privacy information provided by third-party services before submitting personal information to them.
14 · CHANGES TO THIS POLICY
We may update this Privacy & Data Policy where reasonably necessary to reflect changes involving:
Store Operations · Technology · Business Practices · Services · Privacy Practices · Security Procedures · Applicable Requirements
When changes are made, the revised version may be published on this page together with an updated revision date.
PRIVACY QUESTIONS & REQUESTS
If you have questions about this policy or wish to submit an eligible privacy request, please contact us.
Privacy & Customer Support Email
Contact Number
+86 136 3199 0381
Customer Service Hours
8:00 AM – 10:00 PM
China Standard Time (UTC+8)
We aim to respond to general customer inquiries within 1–2 business days.
Privacy requests requiring identity verification, additional investigation, or review under applicable privacy requirements may require additional time.
BUSINESS INFORMATION
𝒁𝑬𝑸𝑴𝑨𝑹𝑰𝑨™
Brand
𝒁𝑬𝑸𝑴𝑨𝑹𝑰𝑨™
Operating Company
Hangzhou Gumimin Information Consulting Co., Ltd.
Owner
Zou Zhen
Registered Business Address
Room 1615-2, Qianlong Building, No. 1786 Jianghan Road, Changhe Subdistrict, Binjiang District, Hangzhou City, Zhejiang Province
Unified Social Credit Code
91330108MAKCKL8E6N
Customer Support & Privacy Email
service@zeqmira.com
Contact Number
+86 136 3199 0381
𝒁𝑬𝑸𝑴𝑨𝑹𝑰𝑨™
Thoughtful Pet Care · Clear Information · Respect for Your Privacy
Questions about your information? Contact us at service@zeqmira.com.