At ZEQMARIA™, operated by The Buckle, Inc., we want you to feel confident when placing an order with us. If something is not right with your purchase, this policy explains the steps for requesting a return, reporting an order issue, or receiving an eligible refund.
Please review the information below before sending any product back.
1. Our Return Period
Eligible products may be requested for return within 30 days after delivery.
To help ensure that your return can be accepted, the merchandise should generally be:
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Unused and unworn
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In the same condition in which it was received
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Returned with its original packaging
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Accompanied by original tags or accessories, where applicable
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Supported by an order confirmation, receipt, or other proof of purchase
Products that show signs of use, damage unrelated to delivery, alteration, or missing components may not qualify for a standard return.
2. Requesting a Return
Please do not send an item back before contacting our customer service team.
To submit a return request, email:
For quicker assistance, please include:
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Your order number
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The name used for the purchase
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The product you would like to return
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A brief explanation of the reason for the return
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Photos, when the request involves damage, defects, or an incorrect item
Once your request has been reviewed, we will send you the applicable return instructions.
Depending on the circumstances of the return, these instructions may include a return label and the designated return location.
Unauthorized returns sent without prior instructions may be delayed, rejected, or unable to be identified.
3. Damaged, Defective or Incorrect Orders
We recommend checking your package shortly after it arrives.
If you receive:
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A damaged product
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A defective item
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The wrong item
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An incomplete order
please contact service@zeqmira.com as soon as reasonably possible.
Include your order information and clear photos of the product and packaging when available.
After reviewing the issue, we may provide an appropriate resolution, which can include a replacement, refund, or other suitable remedy depending on the circumstances.
4. Products That May Not Be Returnable
Certain categories may be excluded from ordinary returns for hygiene, safety, customization, or product-condition reasons.
Examples may include:
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Perishable or consumable goods
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Personalized or made-to-order products
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Gift cards or similar stored-value products
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Items marked as final sale
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Certain promotional merchandise
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Products that have been opened or used when hygiene restrictions apply
Eligibility may vary by product and applicable consumer law.
If you are uncertain whether an item qualifies, please contact our support team before returning it.
5. Exchanges & Replacements
For many orders, the simplest way to obtain a different product, size, color, or variation is to process the original item as a return and place a separate order for the replacement.
This can help avoid delays caused by inventory changes while a returned item is in transit.
If the exchange is required because we sent an incorrect or defective item, please contact us first so our team can review the situation and provide appropriate instructions.
6. European Union Orders
Customers located in the European Union may have statutory withdrawal rights in addition to this store policy.
For many eligible distance purchases, consumers may have the right to withdraw from the purchase within 14 days, subject to applicable EU and local consumer-protection rules.
Certain exclusions can apply, including for some:
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Personalized products
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Sealed hygiene-sensitive goods after opening
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Perishable items
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Other legally exempt product categories
Where applicable, statutory consumer rights take precedence over inconsistent provisions of this policy.
7. Refund Review Process
Once an authorized return reaches the designated return facility, the item may be inspected to confirm its condition and eligibility.
After the inspection is completed, we will notify you regarding the outcome of your refund request.
If approved:
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The refund will normally be issued to the original payment method
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Please allow up to 10 business days for processing after approval
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Your bank, card issuer, or payment provider may require additional time before the funds appear in your account
Processing times controlled by financial institutions are outside our direct control.
If more than 15 business days have passed after we confirm that your refund was approved and you have not received it, please contact:
8. Shipping Charges & Return Costs
Responsibility for return shipping may depend on the reason for the return.
If a return results from an error on our part, such as an incorrect, damaged, or qualifying defective product, we may provide specific return-shipping arrangements.
For discretionary returns, return shipping costs may be the responsibility of the customer unless otherwise stated in the return authorization or required by applicable law.
Original shipping charges may not always be refundable unless required by law or the return results from an error attributable to us.
9. Return Authorization & Destination
All returns must be authorized before shipment.
Do not mail products to an address found on a package, invoice, website directory, or other source unless our customer support team has specifically instructed you to use that address for your return.
After your return request is approved, ZEQMARIA™ will provide the appropriate return instructions and, where applicable, the designated return address or shipping label.
This process helps ensure your parcel can be correctly identified and matched to your order.
10. Lost Return Packages
If you are responsible for arranging return shipping, we recommend using a service that provides tracking information.
Please retain your shipping receipt and tracking number until the return and refund process has been completed.
We may be unable to process a refund for a return that cannot be confirmed as delivered to the authorized return destination.
11. Changes or Cancellations Before Shipment
If you need to change or cancel an order, contact us as soon as possible at:
We will try to accommodate the request where possible.
However, once an order has entered fulfillment or has already shipped, we may no longer be able to modify or cancel it. In that situation, you may need to follow the standard return process after delivery.
12. Need Assistance?
If you have questions regarding a return, replacement, refund, or order issue, our customer service team is available to help.
Brand: ZEQMARIA™
Company: The Buckle, Inc.
Customer Support: service@zeqmira.com
When contacting us about an existing purchase, please include your order number whenever possible.
ZEQMARIA™ — Clear policies and straightforward support for every order.