WEBSITE USE GUIDELINES

Browse, Discover & Shop Responsibly

Welcome to 𝒁𝑬𝑸𝑴𝑨𝑹𝑰𝑨™.

These Website Use Guidelines explain the basic rules that apply when you browse our pet products, use website features, place or manage orders, contact customer care, or otherwise interact with our online store.

By accessing or using this website, you agree to use it responsibly and in accordance with applicable laws and these guidelines.

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01 · ABOUT THE WEBSITE

𝒁𝑬𝑸𝑴𝑨𝑹𝑰𝑨™ is an online pet supplies store operated by:

Hangzhou Gumimin Information Consulting Co., Ltd.

Our website provides access to pet products, product information, shopping features, customer-support resources, and information relating to purchases made through the store.

Our product collection may include everyday essentials for:

Feeding · Resting · Playing · Caring

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02 · ACCEPTABLE WEBSITE USE

You may use the 𝒁𝑬𝑸𝑴𝑨𝑹𝑰𝑨™ website for legitimate personal shopping and informational purposes.

This may include:

• Browsing pet products
• Reviewing product information
• Selecting available product options
• Placing orders
• Reviewing store policies
• Accessing order-related information
• Contacting customer support
• Using other features reasonably connected with our services

Please use our website lawfully and in a way that does not interfere with other customers, our systems, or the operation of our services.

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03 · PROHIBITED ACTIVITIES

You must not use our website or services in a way that:

Violates Applicable Law
Uses the website for unlawful or prohibited activities.

Attempts Unauthorized Access
Attempts to gain unauthorized access to customer accounts, servers, databases, systems, or restricted website areas.

Introduces Harmful Technology
Uploads, distributes, or introduces viruses, malware, malicious code, or other harmful technologies.

Disrupts Website Operation
Interferes with the functionality, availability, performance, or security of the website.

Collects Information Improperly
Attempts to collect, scrape, obtain, or use information unlawfully or without appropriate authorization.

Infringes Rights
Violates intellectual property, privacy, or other legally protected rights.

Misuses Our Services
Uses website content, features, systems, or services for unauthorized or abusive purposes.

Where reasonably necessary, we may take measures to protect our customers, website, services, and systems against misuse or security concerns.

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04 · CONTENT & INTELLECTUAL PROPERTY

The 𝒁𝑬𝑸𝑴𝑨𝑹𝑰𝑨™ website may contain materials protected by intellectual-property or other applicable rights.

These may include:

Brand Names · Logos · Product Images · Photography · Graphics · Written Content · Page Designs · Layouts · Visual Elements · Website Materials

Such materials may be owned by us, licensed to us, or otherwise used with appropriate authorization.

Unless permitted by applicable law or authorized by the relevant rights holder, protected materials should not be copied, reproduced, modified, republished, distributed, commercially exploited, or otherwise used without appropriate permission.

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05 · ACCOUNT & CHECKOUT INFORMATION

Accurate information helps us process purchases and provide order-related services.

When using account or checkout functions, please provide information that is accurate and reasonably complete.

Before submitting an order, review details such as:

✓ Name
✓ Email address
✓ Contact information
✓ Shipping address
✓ Billing information
✓ Product selections
✓ Other applicable order information

If account credentials are created, you are responsible for taking reasonable steps to keep them confidential.

If you discover an error after placing an order, contact customer support as soon as possible.

We will make reasonable efforts to assist, but changes cannot always be guaranteed once order processing or fulfillment has begun.

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06 · THIRD-PARTY SERVICES

Different third-party providers may support the operation of our online store.

Depending on the service involved, these may include:

• E-commerce technology providers
• Payment processors
• Financial-service providers
• Shipping carriers
• Fulfillment partners
• Analytics providers
• Communication platforms
• Customer-service tools
• Security and fraud-prevention providers

These independent providers may operate according to their own terms, privacy policies, procedures, and legal obligations.

Please refer to our Privacy & Data Policy for additional information about relevant data handling.

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07 · WEBSITE AVAILABILITY

We aim to maintain a functional and accessible shopping experience, but uninterrupted website availability cannot be guaranteed.

Certain parts of the website may occasionally be:

Updated · Maintained · Modified · Temporarily Suspended · Discontinued

Temporary interruptions may result from:

• Scheduled maintenance
• Technical difficulties
• Platform updates
• System upgrades
• Third-party service interruptions
• Security requirements
• Circumstances outside our reasonable control

We may make reasonable changes to website functionality as our services develop.

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08 · PRODUCT INFORMATION

We aim to present useful information about products available through the 𝒁𝑬𝑸𝑴𝑨𝑹𝑰𝑨™ store.

Individual product pages may include information such as:

Product Features · Available Options · Dimensions · Materials · Intended Uses · Care Information · Images

Product availability, options, and specifications may change over time.

Please review the applicable product page before completing your purchase.

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09 · SHOPPING POLICIES

These Website Use Guidelines primarily explain acceptable use of the website itself.

Purchases made through 𝒁𝑬𝑸𝑴𝑨𝑹𝑰𝑨™ may also be governed by additional policies and information, including our:

Shopping Terms

Information about purchasing products and order-related conditions.

Shipping & Delivery Policy

Information about order processing, shipping, tracking, and delivery.

Return & Refund Policy

Information about eligible returns, refunds, exchanges, and cancellations.

Privacy & Data Policy

Information about how personal information may be handled.

Payment & Checkout Guide

Information relating to payment processing and checkout.

These policies should be reviewed together where relevant to your purchase.

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10 · CHANGES TO THESE GUIDELINES

We may revise these Website Use Guidelines where reasonably necessary to reflect changes involving:

• Website functionality
• Online services
• Technology
• Security practices
• Business procedures
• Applicable requirements

The latest version may be published on this page with an updated revision date.

Your continued use of the website after an update is subject to the version then available, to the extent permitted by applicable law.

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QUESTIONS & CUSTOMER SUPPORT

Need help using our website or have a question about an order?

Our customer care team can assist with:

Website Use · Pet Products · Orders · Payments · Shipping · Tracking · Returns · Refunds · General Customer Support

Customer Support Email

service@zeqmira.com

Contact Number

+86 136 3199 0381

Customer Service Hours

8:00 AM – 10:00 PM
China Standard Time (UTC+8)

For questions concerning an existing order, please include your order number and the email address used during checkout whenever possible.

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BUSINESS INFORMATION

𝒁𝑬𝑸𝑴𝑨𝑹𝑰𝑨™

Brand
𝒁𝑬𝑸𝑴𝑨𝑹𝑰𝑨™

Operating Company
Hangzhou Gumimin Information Consulting Co., Ltd.

Owner
Zou Zhen

Registered Business Address
Room 1615-2, Qianlong Building, No. 1786 Jianghan Road, Changhe Subdistrict, Binjiang District, Hangzhou City, Zhejiang Province

Unified Social Credit Code
91330108MAKCKL8E6N

Customer Support Email
service@zeqmira.com

Contact Number
+86 136 3199 0381

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𝒁𝑬𝑸𝑴𝑨𝑹𝑰𝑨™

Discover · Shop · Browse Responsibly · Get Support

Questions about our website or an order? Contact service@zeqmira.com.