SHOPPING TERMS & CONDITIONS
Clear Terms for Shopping With ZEQMARIA™
Welcome to 𝒁𝑬𝑸𝑴𝑨𝑹𝑰𝑨™.
These Shopping Terms explain the general conditions that apply when you browse our pet products, place an order, complete payment, receive a shipment, or request after-sales assistance.
Last Updated: September 21, 2026
01 · ABOUT ZEQMARIA™
𝒁𝑬𝑸𝑴𝑨𝑹𝑰𝑨™ is operated by:
Hangzhou Gumimin Information Consulting Co., Ltd.
When you submit an order through our online store, your purchase is subject to these Shopping Terms together with other applicable store policies, including our:
Shipping & Delivery Policy · Return & Refund Policy · Privacy & Data Policy · Payment & Checkout Policy
These policies should be read together where relevant to your purchase.
02 · PRODUCT INFORMATION
We make reasonable efforts to present useful and accurate information regarding the products available through our store.
Product pages may contain:
Descriptions · Images · Dimensions · Materials · Features · Available Options · Prices · Availability
Please review the applicable product page before completing your purchase.
Minor differences in appearance may sometimes occur because of factors such as:
- Screen and display settings
- Product photography
- Lighting conditions
- Material characteristics
- Normal manufacturing tolerances
- Reasonable differences in texture, finish, or appearance
Minor variations of this nature do not necessarily mean that a product is defective or incorrect.
03 · PLACING AN ORDER
After submitting an order, you may receive an order confirmation indicating that your purchase request has been received.
An initial confirmation does not necessarily mean that all payment, inventory, security, or fulfillment checks have been completed.
Before fulfillment, an order may be subject to:
Payment Authorization · Inventory Confirmation · Fraud-Prevention Screening · Fulfillment Review
Where reasonably necessary, an order may be declined or cancelled for reasons including:
- Payment failure
- Suspected fraudulent activity
- Inventory becoming unavailable
- Material pricing or listing errors
- Applicable legal restrictions
- Inability to fulfill the order
If we cancel an order after the applicable payment has already been collected, the amount due for the cancelled order will be refunded.
04 · PRICES, TAXES & PAYMENT
Before completing a purchase, checkout will display the applicable amounts associated with your order.
Depending on the transaction, these may include:
Product Price · Shipping Charges · Applicable Taxes · Discounts · Payment Options · Final Order Total
By submitting payment information, you represent that you are authorized to use the selected payment method.
Additional charges independently imposed by your bank, card issuer, or payment provider may be governed by that provider's own terms.
Please review your final checkout summary before confirming payment.
05 · ORDER PROCESSING & SHIPPING
After payment has been confirmed and any necessary order checks are completed, orders are normally prepared within:
2–4 Business Days
During holidays, promotional events, or periods of unusually high order volume, processing may occasionally take up to:
5 Business Days
For supported destinations within the United States, standard carrier transit is generally estimated at:
10–15 Business Days After Dispatch
Processing time and carrier transit time are separate.
Available shipping methods and applicable delivery charges will be displayed during checkout before payment is completed.
Delivery estimates are not guaranteed arrival dates and may be affected by carrier operations, weather, customs procedures, holidays, destination, or other logistics circumstances.
06 · RETURNS
Eligible products may generally be returned within:
30 Calendar Days After Confirmed Delivery
Returns are subject to the conditions and eligibility requirements described in our Return & Refund Policy.
Please contact customer support before mailing merchandise back.
The registered business address of Hangzhou Gumimin Information Consulting Co., Ltd. should not automatically be treated as the return warehouse.
After an eligible return request has been reviewed and approved, customer support will provide the appropriate return destination and instructions.
07 · REFUNDS
After an authorized return reaches the designated return location, it may be inspected to confirm that the applicable return requirements have been satisfied.
Once an eligible return has been:
Received → Inspected → Approved
the applicable refund will generally be initiated to the original payment method within:
5–10 Business Days
Your bank, card issuer, or payment provider may require additional time to post the credit after the refund has been issued.
08 · DAMAGED, DEFECTIVE OR INCORRECT ORDERS
Please inspect your purchase after delivery.
If an item arrives:
Damaged · Defective · Incomplete · Incorrect · Materially Different From Its Description
please contact customer support promptly.
To help us review the situation, provide:
- Your order number
- A brief description of the issue
- Relevant photographs
- Video where useful for demonstrating the problem
If our review confirms an error attributable to us, we will provide an appropriate solution without requiring you to bear additional costs caused by that confirmed error.
Depending on the circumstances, the solution may include:
Replacement · Reshipment · Refund · Authorized Return
09 · ORDER CHANGES & CANCELLATIONS
If you need to change or cancel an order, contact us as soon as possible.
We will make reasonable efforts to assist before fulfillment begins.
Once an order has entered processing, packing, fulfillment, shipment preparation, or dispatch, we cannot guarantee that a requested modification or cancellation can still be completed.
No cancellation fee is charged when an order is successfully cancelled before fulfillment.
10 · PROMOTIONS & DISCOUNT CODES
𝒁𝑬𝑸𝑴𝑨𝑹𝑰𝑨™ may occasionally offer promotional codes, bundles, special offers, or limited-time discounts.
Individual promotions may be subject to conditions involving:
- Expiration dates
- Minimum purchase requirements
- Eligible products
- Excluded products or collections
- Customer eligibility
- Redemption limits
- Other promotion-specific requirements
The conditions presented with the applicable promotion determine how that offer may be used.
Eligible discount codes should generally be entered before completing checkout.
11 · RESPONSIBLE PRODUCT USE
Pet products should be used responsibly and in accordance with the applicable product description, intended purpose, care information, instructions, and warnings.
Before use, please review product-specific information relating to matters such as:
Size · Materials · Intended Use · Assembly · Placement · Cleaning · Care Instructions
Where relevant, select products that are reasonably appropriate for your pet's size and intended use.
Pets may interact with products differently. Appropriate supervision should therefore be provided where the nature of the product, pet, or activity reasonably requires it.
Discontinue use if a product becomes materially damaged or develops a condition that could make continued use unsuitable.
If you have questions about a product's specifications before ordering, please contact customer support.
12 · LIABILITY & CONSUMER RIGHTS
To the fullest extent permitted by applicable law, Hangzhou Gumimin Information Consulting Co., Ltd. is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from a purchase, transaction, use of the store, or use of a product.
Nothing in these Shopping Terms is intended to exclude, waive, or restrict any consumer right, remedy, warranty, or liability that cannot lawfully be excluded or limited.
Where mandatory consumer protections apply, those protections remain unaffected.
13 · CHANGES TO THESE TERMS
We may update these Shopping Terms where reasonably necessary to reflect changes involving:
Store Operations · Services · Business Practices · Technology · Applicable Requirements
When changes are made, the revised version may be published on the applicable 𝒁𝑬𝑸𝑴𝑨𝑹𝑰𝑨™ policy page with an updated revision date.
Unless applicable law requires otherwise, the version of these Shopping Terms in effect when an order is submitted will generally apply to that transaction.
QUESTIONS ABOUT YOUR PURCHASE?
Our customer care team can assist with questions relating to:
Pet Products · Orders · Cancellations · Payments · Shipping · Tracking · Returns · Refunds · Other Purchase Matters
Customer Support Email
Contact Number
+86 136 3199 0381
Customer Service Hours
8:00 AM – 10:00 PM
China Standard Time (UTC+8)
When contacting us about an existing purchase, please include your order number and the email address used during checkout whenever possible.
OFFICIAL BUSINESS INFORMATION
𝒁𝑬𝑸𝑴𝑨𝑹𝑰𝑨™
Brand
𝒁𝑬𝑸𝑴𝑨𝑹𝑰𝑨™
Operating Company
Hangzhou Gumimin Information Consulting Co., Ltd.
Owner
Zou Zhen
Registered Business Address
Room 1615-2, Qianlong Building, No. 1786 Jianghan Road, Changhe Subdistrict, Binjiang District, Hangzhou City, Zhejiang Province
Unified Social Credit Code
91330108MAKCKL8E6N
Customer Support Email
service@zeqmira.com
Contact Number
+86 136 3199 0381
𝒁𝑬𝑸𝑴𝑨𝑹𝑰𝑨™
Thoughtful Pet Products · Clear Checkout · Reliable Order Support
Need assistance with a purchase? Contact us at service@zeqmira.com.