Shipping & Delivery Information

At ZEQMARIA™, operated by The Buckle, Inc., we want the delivery process to be clear from the moment your order is placed until it arrives at your door.

This page explains how orders are prepared, shipped, tracked, and handled in the event of delays, damage, or delivery issues.

How We Fulfill Orders

To support customers in different regions, orders may be dispatched from selected fulfillment facilities, distribution partners, or supplier locations depending on product availability and delivery destination.

Using multiple fulfillment points allows us to:

• Process orders based on available inventory

• Serve customers across different regions more efficiently

• Reduce unnecessary product transfers between warehouses

• Keep fulfillment flexible during periods of higher demand

Because products may ship from different facilities, orders containing multiple items can occasionally arrive in separate packages.

Order Preparation

Before an order leaves the fulfillment facility, it may go through order verification, preparation, packaging, and final handling.

Standard Processing Time

Most orders are prepared within:

2–5 business days

Business days generally exclude weekends and recognized holidays.

Busy Shopping Periods

During major promotions, seasonal events, holidays, or unusually high order volumes, processing may require up to:

6 business days

Processing time is separate from the estimated delivery period.

Shipping Cost

Unless a different rate is clearly displayed during checkout, our standard shipping charge is:

$6.99 USD per order

The applicable shipping amount will be shown before your order is submitted.

Promotional shipping offers may occasionally be available and, when applicable, will be displayed on the website or during checkout.

Estimated Transit Times

Delivery speed can vary depending on the destination, carrier network, fulfillment location, customs procedures, weather conditions, and other circumstances outside our direct control.

Typical estimates are:

These estimates begin after the order has been processed and dispatched.

Delivery dates are estimates rather than guaranteed arrival dates unless expressly stated otherwise.

Tracking Your Shipment

Once tracking information becomes available, we will normally send a shipping confirmation to the email address associated with your order.

The message may include:

• Tracking number

• Shipping carrier information

• Available tracking link

• Shipment status details

Please allow approximately 1–3 business days after shipment for tracking events to begin appearing in the carrier's system.

A tracking number that has not yet updated does not necessarily mean the shipment has stopped moving. Carriers sometimes require additional time to scan and register newly dispatched parcels.

Multiple Packages

Depending on inventory availability and fulfillment location, products from the same order may be shipped separately.

If this occurs:

• Packages may have different tracking numbers

• Items may arrive on different dates

• You will not be charged an additional shipping fee solely because we divided the order into multiple shipments

Please review all shipment notifications before reporting a missing item.

International Delivery & Import Charges

International orders may be subject to local customs requirements after entering the destination country.

Depending on local regulations, customers may be responsible for charges such as:

• Customs duties

• Import taxes

• VAT or similar local taxes

• Customs brokerage or handling fees

Unless specifically collected during checkout, these charges are generally determined by local customs authorities or delivery providers and are not controlled by ZEQMARIA™.

Customs requirements vary by destination, so customers are encouraged to review applicable local import rules before ordering.

Customs-Related Delays

International shipments may occasionally be held for customs inspection or clearance.

These procedures are controlled by the relevant authorities and can affect the final delivery date.

While we will provide available shipment information where possible, ZEQMARIA™ cannot guarantee the duration of customs processing or prevent delays resulting from customs inspections, documentation reviews, local regulations, or import procedures.

Changing or Canceling an Order

We begin preparing orders as quickly as possible, so requests for changes or cancellations should be submitted promptly.

If you need to:

• Correct a shipping address

• Change order information

• Request cancellation

please contact:

service@zeqmira.com

We recommend submitting your request within 12 hours of placing the order.

We will make reasonable efforts to accommodate the request, but changes cannot be guaranteed once an order has entered fulfillment or has already shipped.

Please Check Your Shipping Address

Customers are responsible for reviewing shipping information before completing checkout.

Please make sure your address includes:

• Full recipient name

• Street address

• Apartment, suite, or unit number where applicable

• City

• State, province, or region

• Postal or ZIP code

• Correct destination country

• Valid contact details when requested

Incorrect or incomplete shipping information may cause delays, failed delivery attempts, or returned packages.

Damaged Deliveries

If your order arrives with visible damage, please contact our support team as soon as possible.

For faster review, we recommend contacting us within 72 hours of confirmed delivery and providing:

• Order number

• Description of the issue

• Photos of the damaged product

• Photos of the external shipping package, when available

After reviewing the information, we may provide an appropriate solution such as a replacement or refund, depending on the circumstances.

Packages Lost During Transit

If tracking stops updating for an extended period or a carrier confirms that a shipment has been lost, please contact:

service@zeqmira.com

Our team will review the available tracking details and determine the appropriate next step.

Where a package is verified as lost in transit, we may arrange a replacement or other suitable resolution.

Tracking Says Delivered, but You Cannot Find the Package

If carrier tracking shows that your shipment was delivered but you cannot locate it, we recommend first checking:

• Around entrances, porches, garages, or other safe-drop locations

• With other members of your household

• With neighbors

• With building reception or management

• Directly with the carrier

Some carriers may mark a parcel as delivered shortly before the final handoff.

If the shipment still cannot be located after these checks, contact us with your order number and tracking information so we can review the matter.

Delivery Delays

Occasional delays can occur because of circumstances such as:

• Severe weather

• Carrier network disruptions

• Holiday shipping volume

• Customs inspections

• Transportation interruptions

• Regional emergencies

• Incorrect address information

We appreciate your understanding when circumstances beyond our direct control affect estimated transit times.

Returned-to-Sender Packages

A shipment may be returned to the sender if:

• The delivery address is incomplete

• The carrier is unable to access the location

• The recipient cannot be reached

• The package is not collected after an attempted delivery

• Local customs requirements are not completed

If tracking indicates that your order is being returned, please contact our support team for assistance.

Additional shipping charges may apply when reshipment is requested because of customer-provided address errors or unclaimed delivery, where permitted by applicable law.

Need Help With Your Delivery?

If you have questions about order processing, tracking, delivery, or a shipping issue, please contact our customer support team.

Brand: ZEQMARIA™
Company: The Buckle, Inc.
Customer Service: service@zeqmira.com

When contacting us about an existing order, please include your order number and, when available, your tracking number.

Thank you for shopping with ZEQMARIA™.

ZEQMARIA™ — Carefully prepared, clearly tracked, and delivered with convenience in mind.