RETURN & REFUND POLICY
Simple, Clear Support After Your Purchase
We want your 𝒁𝑬𝑸𝑴𝑨𝑹𝑰𝑨™ shopping experience to remain straightforward even when something needs to be returned.
This policy explains our general return period, eligibility requirements, return shipping responsibilities, refunds, exchanges, cancellations, and support procedures.
01 · RETURN WINDOW
Eligible products may generally be returned within:
30 Calendar Days After Confirmed Delivery
Return eligibility depends on the condition of the product, the reason for the return, and the requirements described below.
Please contact customer support before sending merchandise back.
02 · STARTING A RETURN
To request a return, contact:
service@zeqmira.com
Please provide:
- Your order number
- The product you wish to return
- The reason for the return
- Relevant photographs or videos where the request involves a product or fulfillment issue
Providing complete information can help us review your request more efficiently.
Please wait for return authorization and instructions before mailing the product.
03 · RETURN ELIGIBILITY
Except where an item is defective, damaged, incorrect, or otherwise protected by applicable law, products submitted for a standard preference-based return should generally be:
✓ Unused and in original condition
✓ Unaltered and not intentionally damaged
✓ Returned with original parts and accessories
✓ Returned with manuals and included materials, where applicable
✓ Returned with original packaging where reasonably possible
✓ Accompanied by proof of purchase or the applicable order number
Products showing material signs of misuse, unauthorized alteration, or customer-caused damage may not qualify for a standard preference-based return.
04 · WHERE TO SEND YOUR RETURN
Please do not automatically send merchandise to our registered business address.
Our registered company address and designated return facility may be different locations.
After your return request has been reviewed and approved, our customer support team will provide:
Return Destination · Return Instructions · Applicable Next Steps
Please use the return information provided for your specific request.
Unauthorized returns or parcels sent to an incorrect destination may be delayed or may not be accepted.
05 · PRODUCTS NOT ELIGIBLE FOR PREFERENCE-BASED RETURNS
Certain products may not qualify for a preference-based return because of health, safety, personalization, product-integrity, or similar considerations.
Examples may include:
- Customized or personalized products
- Gift cards
- Products clearly identified as final sale or non-returnable before purchase
- Products materially altered after delivery
- Products damaged through misuse
- Items damaged for reasons unrelated to a product defect
These limitations do not remove consumer rights or remedies that applicable law does not permit us to exclude.
06 · DAMAGED, DEFECTIVE, INCORRECT OR INCOMPLETE ORDERS
Please inspect your 𝒁𝑬𝑸𝑴𝑨𝑹𝑰𝑨™ order after delivery.
If an item arrives:
Damaged · Defective · Incomplete · Incorrect · Materially Different From Its Description
please contact us promptly.
To help us review the issue, provide:
- Your order number
- A description of the problem
- Relevant photographs
- A video where useful for demonstrating the issue
Once an issue attributable to us has been reviewed and confirmed, we will provide an appropriate solution without requiring you to bear additional costs caused by that confirmed error.
Depending on the circumstances, the solution may include:
Replacement · Reshipment · Refund · Authorized Return
07 · RETURN SHIPPING COSTS
Preference-Based Returns
If an eligible return results from:
Change of Mind · Personal Preference · Incorrect Customer Selection · Another Reason Not Attributable to Us
the customer is generally responsible for the applicable return shipping costs.
Original shipping charges are generally not refundable for preference-based returns unless applicable law requires otherwise.
Product or Fulfillment Problems
If our review confirms that an item was damaged, defective, incorrect, incomplete, or materially different because of an error attributable to us, we will provide an appropriate solution without requiring the customer to bear additional costs caused by that confirmed error.
08 · RETURN INSPECTION & REFUND TIMING
After an authorized return reaches the designated return facility, the product may be inspected to confirm that the applicable return conditions have been satisfied.
The general process is:
Return Received → Product Inspected → Return Approved → Refund Initiated
Once an eligible return has been received, inspected, and approved, the applicable refund will generally be initiated within:
5–10 Business Days
Refunds are normally sent to the original payment method.
Your bank, card issuer, or payment provider may require additional processing time before the credit appears in your account.
09 · REFUND METHOD
Approved refunds are normally issued to the:
Original Payment Method Used for the Order
If the original payment method cannot accept the refund, customer support may work with the applicable payment provider to determine an appropriate alternative where permitted.
Processing times after a refund has been initiated may vary depending on the financial institution or payment provider.
10 · EXCHANGES
Exchange availability depends on current inventory and product availability.
Where a requested replacement product or option is available, customer support will provide the applicable instructions.
If a direct exchange cannot be completed, we may ask you to:
Complete an Approved Return → Receive the Applicable Refund → Place a New Order
This helps ensure that the desired replacement product reflects current availability.
11 · ORDER CANCELLATIONS
Cancellation requests should be submitted as soon as possible after an order is placed.
Please contact:
service@zeqmira.com
We will make reasonable efforts to cancel an order before fulfillment begins.
However, cancellation cannot be guaranteed once the order has entered:
Processing · Packing · Fulfillment · Shipment Preparation · Dispatch
No cancellation fee is charged when an order is successfully cancelled before fulfillment.
If an order has already progressed too far for cancellation, the applicable return process may need to be followed after delivery.
12 · RETURN & REFUND SUPPORT
For assistance with:
Returns · Exchanges · Cancellations · Damaged Products · Incorrect Orders · Refunds
please contact our customer care team.
Customer Support Email
Customer Service Phone
+86 136 3199 0381
Customer Service Hours
8:00 AM – 10:00 PM
China Standard Time (UTC+8)
When contacting us about an existing purchase, please include your order number and the email address used during checkout whenever possible.
IMPORTANT RETURN ADDRESS NOTICE
Please do not use our registered business address as a return destination unless our customer support team specifically instructs you to do so.
Approved returns may be processed through a separate designated return facility.
Always obtain the applicable return instructions before shipping merchandise back.
BUSINESS INFORMATION
𝒁𝑬𝑸𝑴𝑨𝑹𝑰𝑨™
Brand
𝒁𝑬𝑸𝑴𝑨𝑹𝑰𝑨™
Operating Company
Hangzhou Gumimin Information Consulting Co., Ltd.
Owner
Zou Zhen
Registered Business Address
Room 1615-2, Qianlong Building, No. 1786 Jianghan Road, Changhe Subdistrict, Binjiang District, Hangzhou City, Zhejiang Province
Unified Social Credit Code
91330108MAKCKL8E6N
Customer Support Email
service@zeqmira.com
Contact Number
+86 136 3199 0381
𝒁𝑬𝑸𝑴𝑨𝑹𝑰𝑨™
Clear Returns · Transparent Refunds · Helpful Customer Support
Need help with a return or refund? Contact us at
service@zeqmira.com